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Chatbot
Chatbot - What are they; how are they used to support customer service ? The chatbot is a service that allows businesses to communicate directly with their customers. Via the social networks, chatbots offers to discuss with you and answer your questions. It's a way for businesses to get closer to their customers and meet their needs. Today there are chatbots that offer different services like Four Seasons,the Canadian group has announced the establishment of a chat between customers and hotel staff. An interesting service that differs from the current trend of robots or "chatbots" hoteliers. Customers now have access to all channel information in more than 100 languages. "The link with humans is probably the most important element of the Four Seasons experience," recalls Christian Clerc, president of the group's operations. Marriott has launched a chatbot for its human resources department. It helps you find your next job within the company by asking y...
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